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Returns and Claims for Products with Marking Code
Products containing a marking code can only be accepted at the RDC if the product marking code matches the code in the order on the website.
If the product with the marking code is listed as belonging to a different order in the claim document or on the website, the product will not be accepted at the warehouse but will be returned to the collection point. The amount for the product will be deducted from the collection point.
To properly process a return claim, we recommend using the mobile app developed for Collection Point Owners: Faberlic Account Label Scanner.
Collection Point Owners who utilize consolidated order picking can use the mobile app to consolidate Consultant orders by scanning the label code and receiving information about which order the labeled product belongs to, virtually eliminating the need for a paper register.
If for any reason you are unable to install the Faberlic Account app, we recommend using the Displaying the Label Code in the Partner Program service.
To search for an order and file a claim at the Collection Point via the mobile app:
1. Download the Faberlic Account app:
https://faberlic.com/index.php?option=com_content&view=article&id=232619
2. Log in to the app using your CP username and password from your personal profile on faberlic.com.
3. After logging in, you will be able to scan the marking.
4. Scan the marking code and receive the scan result as the order number for the product.
5. Compare the order number in your PV personal account: if the marking code matches the order number on the product, use this number to correctly process the return.
A claim in the program (on the website) must be created only for this order.
To place an order/claim at a collection point in the Partner program:
Create a claim from the order card:
When selecting a product for your claim, you will see the marking code:
If a product has a marking code, the marking code will be displayed next to the product in the form for adding a claim line. This line can always be selected for a claim, regardless of the item price or the number of pieces in the order.
The code will also appear when entering the item number manually:
Please check the product labeling against the labeling in the Partner program.
If it doesn't match, the Consultant's return cannot be accepted.
We remind you that unclaimed orders must be returned according to the previously established procedure:
- if the order contains items other than try-on items, it must be returned to the RDC unopened;
- if the order contains try-on items, the labeling must also match.
Important: You cannot sell or exchange a labeled item to another Consultant that has been rejected by the previous Consultant. Such items will be returned to the warehouse.
Sincerely,
The Faberlic Team
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