Faberlic Online Store Rules (Offer)

Basic Definitions

Customer is defined as the individual who intends to order or purchase products, or who places an Order in the Seller's Online Store, or is specified in the order as the purchaser (recipient) of the Products.

Registered Customer is a Customer who has registered on the Online Store's website and to this end provided the Seller with their personal information (surname, first name, patronymic, address, e-mail, phone number, etc.), which can be used to place repeat Orders. This information is provided when placing an Order.

Seller is Faberlic Joint Stock Company. Corporate address: 4 Nikopolskaya st., Moscow 117403, Russia. Primary State Registration Number 1025000507399.

Online Store is the website where a Customer can view the products sold by the Seller (hereinafter referred to as "Products") and their descriptions and prices, choose a specific product, payment method, and delivery method, and place an order. The Online Store is located at www.faberlic.com. It is owned and administered by Faberlic JSC.

Product is an object to be bought and sold that is not withdrawn from or limited in general circulation, and is available for sale in the Online Store via display in the appropriate section of the Online Store. Only Products marked in the Online Store as "in stock" can be considered objects of sale and purchase.

Order is an online request made by the Customer for purchase and delivery of the Products selected in the Online Store to the address indicated in the request.

1. Scope of the Agreement. General Provisions
1.1. This sale and purchase agreement (hereinafter referred to as "the Agreement") defines the procedure for retail purchase and sale of Products in the Online Store and is the official public offer of Faberlic JSC (the Seller) to individuals (Customers) in accordance with article 435 and part 2 of article 437 of the Civil Code of the Russian Federation. The provisions of the Civil Code of the Russian Federation (including general provisions on retail purchase and sale (chapter 30), the Law of the Russian Federation "On Protection of Consumer Rights", Administrative Regulations on remote sales, Administrative Regulations on the sale of certain types of goods, and other legal acts adopted in accordance with them apply to the relations between the Parties.
When referred to jointly, the Seller and Customer/Registered Customer are hereinafter referred to as "the Parties", and each are individually referred to as a "Party".
1.2. Each Party guarantees the other Party that they have the necessary legal capacity as well as all rights and powers necessary and sufficient for the commencement and execution of the Agreement.
1.3. By ordering Products from the Online Store, the Customer consents to all the terms of this Agreement. The cost of a Product that is displayed on the Online Store is equivalent to that Product's cost in the Faberlic catalogues.
1.4. The Seller is obliged to sell the Product ordered through the Online Store to the Customer/Registered Customer, and the Customer/Registered Customer is obliged to receive and pay for said Product.
1.5. The Seller reserves the right to make changes to this Agreement, and the Customer/Registered Customer is therefore obliged to monitor changes to the Agreement as posted on www.faberlic.com. In the event of changes to the terms of the Agreement, the Seller will publish an appropriate notice and the amended text of the Agreement on the Online Store no later than 7 (seven) business days before the date when the changes become effective.
1.6. The Customer/Registered Customer consents to the terms of this Agreement and the Agreement will be considered to have been made between the Parties if:
1.6.1. The Customer is not a Registered Customer: from the moment an Order is placed in the Online Store
1.6.2. The Customer registers in the Online Store independently: from the moment the message with password, verification code, and registration number is sent to the Customer's indicated e-mail and mobile phone number
1.6.3. Another Registered Customer registers the Customer: from the moment the message with password, verification code, and registration number is sent to the e-mail of the Customer who was registered by another Registered Customer and to the mobile phone number indicated during registration. Logging in to the website by entering the password and Customer registration card activation number is considered as the Customer's consent to the processing of their personal information.
1.7. The current version of the Agreement is available in the Online Store. The Seller has the right to change and/or supplement the Agreement at any time by publishing an updated version of the Agreement on the Online Store. The updated terms of the Agreement apply to orders placed after the updated version of the Agreement becomes effective.

2. Registration in the Online Store
2.1. Customers and Registered Customers may place Orders in the Online Store.
2.2. The Customer/Registered Customer is responsible for the accuracy and correctness of the information provided when registering in the Online Store. If the Customer is registered by a Registered Customer, then the responsibility for accuracy of information provided during registration is held by the Registered Customer who registers the Customer.
2.3. When registering independently or being registered by a Registered Customer, the following information must be provided:
1.    Surname
2.    First name
3.    Patronymic (if applicable)
4.    E-mail address
5.    Mobile phone number
6.    Postal address
2.4. After entering and confirming information, a message with a password, verification code, and registration number will be sent to the Registered Customer's e-mail address and mobile phone number. The registration number is the login, and the password is any combination of at least 6 characters (Latin letters and/or numbers). Individual identification of the Registered Customer prevents unauthorized actions of third parties on behalf of the Registered Customer. The Registered Customer assumes responsibility for all possible negative consequences in the event that login and password information is transferred to a third party.
2.5. A login and password enable the Registered Customer to use their personal account in the Online Store, which includes placing orders, applying for deferred payment, etc.

3. Order Placement and Timing
3.1. A Customer/Registered Customer can place an order in the Online Store.
3.2. When placing an Order, the Customer/Registered Customer fills out the order form for Products in the Online Store. The Order is considered duly placed at the moment the Customer/Registered Customer confirms the Order ("Confirm Order" function in the Online Store personal account).
3.3. The Registered Customer has the right to change the contents of the order up until the moment it begins to undergo the assembly process by notifying the Seller of this through the Online Store personal account.
3.4. When the Product arrives at the collection point, the party acting on behalf of the Seller to deliver the Product to the Customer (hereinafter referred to as the CP), will notify the Customer by text message.
3.5. Upon delivery of the Product through third parties ("EMS Russian Post" courier service, FGUP "Russian Post", parcel terminals, and others), the Customer/Registered Customer will be notified about the Order's arrival by said third parties.
3.6. If the required Products are not in stock when the order is placed, the Registered Customer can order the Product using the "auto-delivery" function. The Seller will notify the Registered Customer of product availability through the personal account as soon as the Product reaches the Seller. The list of Products available for auto-delivery is determined at the Seller's discretion.

4. Delivery4.1. Product delivery time is specified in the Online Store and depends on the delivery method. The Seller will make every effort to comply with the date and time of delivery specified in the relevant Order, however, delays in delivery are possible due to unforeseen circumstances where the Seller is not at fault. The time and date that the Order will be delivered to the Customer/Registered customer depends on the delivery region and the Order processing time.
4.2. The risk of accidental destruction or damage to the Product passes to the Customer/Registered Customer at the moment the Product is transferred to the Customer/Registered Customer and the Customer/Registered Customer signs documents confirming this transfer.
4.3. Products can be delivered by:
4.3.1. Delivery of Products to the CP chosen by the Customer when placing the Order
4.3.2. Address delivery of the Product through "EMS Russian Post" courier service to the address indicated when placing the order
4.3.3. Delivery of Products through FGUP "Russian Post" to the post office indicated in the Order. This delivery method is used if it is directly indicated in the Online Store when placing an Order, or, if the Order is placed by phone, if the person fulfilling the order informed the Customer/Registered Customer of this delivery option
4.3.4. Delivery to the PickPoint parcel terminal chosen by the Customer/Registered Customer
4.3.5. Delivery through other courier services in the event that such are available in the Online Store for specific regions
4.4. Receiving Products at the CP:
4.4.1. In the absence of problems with the Product's unit packaging at the moment of reception, the Customer/Registered Customer will check the Order and confirm that the Product was received and there are no problems with the assortment, quantity, appearance, packaging, or correlation between ordered and received Products by signing the Order slip
4.4.2. In the event of problems with the Product packaging, the Customer/Registered Customer has the right to refuse to accept the Product. In this situation, the individual transferring the Product to the Customer/Registered Customer will not transfer the Product to the Customer/Registered Customer, but instead will offer to open the packaging and inspect the Product. If discrepancies are discovered during inspection of the Product (defective items, shortages, etc.), then the individual transferring the Product to the Customer/Registered Customer and the Customer/Registered Customer will file a statement of the revealed discrepancies. Ultimately, the Customer/Registered Customer can either accept the Product or refuse to accept it. The quantity of Products accepted by the Customer/Registered Customer will be indicated in the statement
4.4.3. The Customer/Registered Customer confirms that there are no problems with the appearance, quantity, quality (obvious defects), and completeness of the Product by signing the order slip. After the Product is accepted by the Customer/Registered Customer, the Seller will not accept claims against the appearance, quantity, quality (obvious defects), and completeness of the Product.
4.4.4. To avoid fraud and to fulfill all necessary obligations, the individual transferring the Order to the Customer/Registered Customer has the right to request documents confirming the Customer/Registered Customer's identity and also to request details of the identification document provided by the Customer/Registered Customer in the order slip. The Seller guarantees confidentiality and protection of the Customer/Registered Customer's information.
4.4.5. Orders are stored at the CP for 10 (ten) days starting from the day after delivery to the CP, after which time delivery will be blocked and it will be returned to the Seller if it is not claimed by the Customer/Registered Customer.
4.5. Receipt of a Product through "EMS Russian Post" or FGUP "Russian Post", as well as through a PickPoint parcel terminal is carried out in accordance with the rules of these organizations.
4.6. Products are transferred to the Customer/Registered Customer or the individual designated in the Order as the recipient.
4.7. The Customer/Registered Customer receives an order slip along with the Product.
4.8. Ownership of the Product passes from the Seller to the Customer/Registered Customer at the moment the Customer receives the Product.
4.9. Orders can be picked up in person at: 1/10 Logisticheskaya st., Domodedovo, Moscow Region on Fridays from 14:00 to 15:00. To place an order to be picked up in person, the Customer/Registered Customer can contact the Seller's representative through the Feedback function in the Online Store.
The Seller will notify the Customer that the Product is ready for pick-up by text message, or by a message in the personal account if the Customer is a Registered Customer.

5. Product Prices and Payment
5.1. The Price of a Product is indicated next to the name of the Product in the Online Store.
5.2. The price of a Product in the Online Store may be changed at the Seller's discretion. However, the price of a Product that has already been ordered by the Customer/Registered Customer is not affected by any changes.
5.3. The Customer/Registered Customer can pay for Orders using the methods indicated in the Online Store in the form of advanced payment, as well as by cash on delivery through Russian Post.

6. Product Returns

6.1. Returns of Products in satisfactory condition:
6.1.1. Products in satisfactory condition can be returned within 14 (fourteen) days (within 7 (seven) days for DENAS products) from when the Customer/Registered Customer receives the Product, with a refund request and if the Product has not been used and is in appropriate resale condition (no broken seals or damaged factory labels, all protective plastic packaging or protective membranes intact, etc.) and with a document confirming the purchase (receipt or order slip that was sent to the Customer/Registered Customer along with the Product)
6.1.2. If the Customer/Registered Customer received the Product at a CP, then this Product must be returned by the Customer/Registered Customer at the CP where the Product was received, or through FGUP "Russian Post"
6.1.3. If the Customer/Registered Customer received the Product through "EMS Russian Post" or another courier service, or through FGUP "Russian Post", then the Product must be returned through FGUP "Russian Post"
6.1.4. If the Customer/Registered Customer received the Product through a PickPoint parcel terminal, then the Product must be returned through FGUP "Russian Post" or a PickPoint parcel terminal
6.1.5. The Seller will return the sum paid for the returned Product to the Customer/Registered Customer within 10 (ten) days from the date when the Customer/Registered Customer submits the refund request (after the Customer provides the Product, the refund request, and the receipt or order slip to the Seller).
6.2. Returns of Products in unsatisfactory condition:
6.2.1. In the event that the Customer/Registered Customer discovers a defect in a Product that has not been disclosed by the Seller, the Customer/Registered Customer has the right to withdraw from the agreement and demand a refund in the amount paid for the Product. The Customer/Registered Customer must, however, return the defective Product to the Seller
6.2.2. The Seller is responsible for defects in Products with no warranty period if the Customer/Registered Customer can prove that the defect occurred prior to the Product's transfer to the Customer/Registered Customer or for reasons that arose before that time
6.2.3. The Customer/Registered Customer has the right to submit claims to the Seller relating to defective Products if such are discovered during the warranty period or shelf life.
For all Products without a specified warranty period, this is considered to be 30 (thirty) days.
6.2.4. The Customer/Registered Customer's requests for a reduction in the Product purchase price, compensation for defect correction cost incurred by the Customer or a third party, or refund of the money paid for the Product shall be fulfilled by the Seller within 10 (ten) days from the date all requirements are met (providing the Seller with the Product, the refund request, the receipt or order slip, and documents approving the product defects in circumstances accounted for by the current legislation of the Russian Federation)
6.2.5. If the Customer/Registered Customer received the Product at а CP, then this Product must be returned by the Customer/Registered Customer at the CP where the Product was received
6.2.6. If the Customer/Registered Customer received the product through "EMS Russian Post" or another courier service, or through FGUP "Russian Post", then the Product must be returned through FGUP "Russian Post"
6.2.7. If the Customer/Registered Customer received the product through a PickPoint Parcel terminal, then the Product must be returned through FGUP "Russian Post" or a PickPoint Parcel terminal
6.3. A product can be returned immediately after it is received by the Customer/Registered Customer.
6.4. The company does not accept returned products without a completed refund request or in the event of inadequate completion (providing unreliable or incomplete information). The refund request form can be downloaded from the website www.faberlic.com.
     
When returning Products to the CP, the CP employee will check the return validity (deadline observance, the Product condition at the time of return, refund request correctness, etc.), then will accept the Product and create a Claim document in the CP profile on www.faberlic.com.
    
The document confirming the Product return to the CP is the refund request (issued in two copies: one copy is given to the CP, the second one is for the Customer, on which the CP employee marks the acceptance of returned Product), which the Customer/Registered customer must keep until receipt of the refund for the returned Product.
      
The documents that confirm the Product return through FGUP "Russian Post" and PickPoint parcel terminals are documents (receipts, etc.) issued by these organizations, which the Customer/Registered customer must keep at least until receipt of refund for the returned Product.

6.5. Considering that the Customer/Registered Customer checks the Product quantity, appearance, apparent defects, and packaging upon receipt at the CP, only hidden Product production defects which could not be detected while checking the Product can be a reason for return after the Customer/Registered Customer receives the Product at the CP.

6.6. Product return cost.
Returning defective Products through a CP is free for the Customer/Registered customer.
If returning a non-defective Product through a CP, the Customer/Registered customer will receive a refund of the money paid for the Product, excluding the cost of delivering the Product to the Seller from the Customer/Registered customer.
     
Returning non-defective products through "Russian Post" or PickPoint parcel terminals always is at a fee. Return cost is determined by the "Russian Post" and PickPoint parcel terminal rates (rates can be found on www.faberlic.com, on the Returns page).
      
Returning a defective Product (or cross-picking) through "Russian Post" and PickPoint parcel terminals costs the Customer/Registered customer a fee, but the Seller compensates postage to the Customer/Registered Customer. The Customer/Registered Customer must save the receipt for postage and report it in the Feedback section on www.faberlic.com, along with a photo or scan copy of the receipt attached in order to receive postage compensation. The cost of postage will be returned in the same way as the cost of the returned Product within 10 (ten) days from the date when the Seller receives the photo or scanned copy of the receipt.
When returning a  Product through "Russian Post", it must be sent to the address: ASC, P.O.B. 151 (for FABERLIC JSC), 140961  
When returning a  Product through PickPoint parcel terminates, specify: FABERLIC JSC
6.7. Product return date.
      When returning a Product to the CP, the return date is the date the Product is transferred to the CP.
      When returning a Product through "Russian Post" or PickPoint parcel terminals, the return date is the date when the Product and a properly completed refund request arrives at the Seller's warehouse, along with attached documents confirming the defective quality of the Product in cases established by the legislation of the Russian Federation.
6.8. The Seller has the right to change or set additional conditions for the return of any Product by making changes/additions to this Agreement or by publishing them in the online store (for example, in the Representatives section, in the Returns section, etc.).
6.9. Returns of DENAS Products and vacuum cleaners through PickPoint parcel terminals are not possible.

7. Responsibility
7.1. The Seller is not responsible for damage caused to the Customer/Registered Customer due to improper use of a Product purchased in the Online Store.
7.2. The Customer/Registered Customer bears all responsibility for the authenticity of the information provided when registering in the Online Store, as well as for the proper acceptance of and payment for Products.
7.3. The Parties are exempt from liability caused by full or partial failure to fulfill their obligations if such failure was caused by force-majeure circumstances that occurred after the parties entered into the Agreement, arising from extraordinary events that the Parties could not foresee or prevent by reasonable measures.
7.4. In other cases of non-fulfillment or improper performance of their obligations, the Parties bear responsibility in accordance with the current legislation of the Russian Federation.

8. Personal Information
8.1. If the Customer does not register in the online store as a Registered Customer, the Customer is not considered to have provided the Seller with information about themselves that is considered personal information. If for any reason (for example, in relation to a Product return), the Customer's personal information is provided by the Customer to the Seller, personal information processing is carried out by the Seller in accordance with section 8.2. of the Agreement.
8.2. Personal information of Customers/Registered Customers can only be used by the Seller for the performance of the Agreement. If the Agreement is terminated for any reason, the Seller is obligated to delete any information/destroy any documents containing Registered Customers' personal information within the period established by law. When using a Registered Customer's personal information, the Seller must comply with the requirements of the current legislation governing personal information usage.
8.3. The Seller agrees not to disclose personal information. It is not considered a violation for the Seller to provide personal information to its partners (agents issuing Products at CPs, and other third parties acting on the basis of contract with the Seller) in order to fulfill the Seller's obligations to the Customer/Registered Customer.
8.4. The disclosure of personal information is not considered a violation of obligations if it is in accordance with the justified and applicable requirements of the legislation of the Russian Federation.
8.5. The Seller is not responsible for information provided in a publicly accessible form in the Online Store.
8.6. Customers/Registered customers have the right to withdraw their consent for the Seller to use their personal information under the procedure provided for in paragraph 5 article 21 of Federal Law "On Personal Data" dated 27.07.2006.

9. Other Conditions
9.1. The provisions of law specified in Agreement section 1.1 apply to any relations between the Seller and the Customer/Registered Customer which are not specified in this Agreement.
9.2. The Customer/Registered Customer guarantees that they understand the complete terms of this Agreement and accept them unconditionally and in full.
9.3. The Parties will seek to resolve all disputes through negotiation, and, if an agreement cannot be reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
9.4. The invalidity of any provision of this Agreement does not entail invalidity of the remaining provisions.
9.5. The Seller has the right to elaborate/clarify the Agreement terms by providing relevant information on the Online Store in the "For Representatives" section.
9.6. If the Parties (at least one) have outstanding obligations which were assumed under the Agreement, then the Agreement is terminated only after all such obligations are fulfilled.
9.7. If the Agreement terms contradict or at some moment will contradict the requirements of the legislation of the Russian Federation, then the legislation shall be applied to the relations of the Parties.

10. Seller Details
Faberlic Joint Stock Company (Faberlic JSC)
Legal address: 4 Nikopolskaya st., Moscow 117403
Physical address: 4 Nikopolskaya st., Moscow 117403
TIN 5001026970,
RRC 772401001,
OGRN 1025000507399,
OKPO 48781886,
Transactions account 40702810938110110069
Sberbank PJSC
Correspondent account 30101810400000000225,
RCBIC 044525225
tel.: (495) 788-85-28
Executive body: President Alexey Gennadievich Nechaev

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