Basic Definitions
Customer is defined as a person not registered in the FABERLIC Representative database that intends to buy FABERLIC products and become a Representative.
Representative is a FABERLIC product buyer registered in the FABERLIC Representative database and having a personal number (identifier) of Representative.
Seller is Joint Stock Company Faberlic. Corporate address: 4 Nikopolskaya st., Moscow 117403, Russia. Primary State Registration Number 1025000507399.
Online Store is the Company website where a Customer can view the Products sold by the Seller, their descriptions, and prices, choose a specific Product, payment and delivery method, and place an Order. The Online Store is located at www.faberlic.com. It is owned and administered by JSC Faberlic.
Product is an object to be bought and sold that is not withdrawn from or limited in general circulation and is available for sale in the Online Store via displaying in the appropriate section of the Online Store. Only Products marked in the Online Store as "in stock" can be considered objects of sale and purchase.
Order is an online request made by the Representative for purchase and delivery of the Products selected in the Online Store to the address indicated in the request.
1. Scope of the Agreement. General Provisions
1.1. These Faberlic Online Store Rules are the sale and purchase agreement (hereinafter referred to as "the Agreement") that defines the procedure for retail purchase and sale of Products in the Faberlic Online Store and is the official public offer of JSC Faberlic (the Seller) to persons (Customers) in accordance with article 435 and part 2 of article 437 of the Civil Code of the Russian Federation.
The provisions of the Civil Code of the Russian Federation (including general provisions on retail purchase and sale (chapter 30), the Law of the Russian Federation "On Protection of Consumer Rights", Administrative Regulations on remote sales, Administrative Regulations on the sale of certain types of goods, and other legal regulations adopted in accordance with them shall apply to the relations between the Parties.
When referred to jointly, the Seller and Customer are hereinafter referred to as "the Parties", and each is personly referred to as a "Party".
1.2. Each Party guarantees the other Party that they have the necessary legal capacity as well as all rights and powers necessary and sufficient for the commencement and execution of the Agreement.
1.3. By ordering Products from the Online Store, the Customer consents to all the terms of this Agreement.
The cost of a Product that is displayed on the Online Store is equivalent to that Product's cost in the FABERLIC catalogues.
1.4. The Seller is obliged to sell the Product ordered on the Online Store to the Customer and the Customer is obliged to receive and pay for said Product.
1.5. The current version of the Agreement is available in the Online Store. The Seller reserves the right to make changes to this Agreement, and the Customer is therefore obliged to monitor changes to the Agreement as posted on the Online Store. In the event of changes to the terms of the Agreement, the Seller shall publish an appropriate notice and the amended text of the Agreement on the Online Store no later than 7 (seven) business days before the date when the changes become effective. The updated terms of the Agreement shall apply to Orders placed after the updated version of the Agreement becomes effective.
1.6. The Customer consents to the terms of this Agreement and the Agreement shall be considered to have been made between the Parties from the moment the Customer places their first Order in the Online Store.
1.7. Ticking the "I agree to the processing of personal data" box in the online store during registration shall be considered as the Customer's consent to the processing of their personal information.
2. Registration in the Online Store
2.1. Customers shall register in the Online Store (provide personal information necessary for the Parties to execute the Agreement) to place Orders.
2.2. The Customer is responsible for the accuracy and correctness of the information provided when registering in the Online Store.
2.3. When registering, the Customer must provide the following information:
2.3.1. Settlement (choose from list)
2.3.2. Last name
2.3.3. First name
2.3.4. Patronymic (optional)
2.3.5. Gender
2.3.6. E-mail address
2.3.7. Mobile phone number
2.3.8. Birth Date (date, month, year)
2.3.9. Identifier of inviter
2.4. After entering this information, a confirmation message with a password, verification code, and ID number will be sent to the Customer's mobile phone number. The ID number is the login, and the password is any combination of at least 6 characters (Latin letters and/or numbers).
Indiviual identification of the Customer prevents unauthorized actions of third parties on behalf of the Customer. The Customer assumes responsibility for all possible negative consequences if login and password information is transferred to a third party.
2.5. A login and password enable the Customer to use their personal account in the Online Store, which includes placing orders, paying for Products, etc. Login and password may be used for placing Orders multiple times.
3. Order Placement and Terms
3.1. When placing an Order, the Customer fills in the order form for Products in the Online Store and confirms the Order ("Confirm Order" function in the Online Store personal account). The Order is considered duly placed when the order is assigned the status " confirmed" in the Customer's personal profile and the Seller assigns an individual number to the order. The individual number of the Order is indicated in the Customer's personal profile.
3.2. The Customer has the right to change the contents of the Order up to the moment it is sent to assembly ("Edit Order" function in the Online Store personal account).
3.3. When the Product arrives at the collection point (hereinafter referred to as the CP) acting on behalf of the Seller to deliver the Product to the Customer, the Customer will receive a text message notification that the Product has arrived at the CP.
3.4. Upon delivery of the Product through third parties (courier service, JSC "Russian Post", PickPoint, SDEK, etc.), the Customer will be notified about the Order's arrival by aforesaid third parties.
3.5. If the required Products are not in stock when the Order is placed, the Customer can order the Product using the "Auto-order" function. The Seller will notify the Customer of Product availability through the personal account as soon as the Product reaches the Seller. The list of Products available for auto-order is determined at the Seller's discretion.
4. Delivery
4.1. Product delivery term is specified in the Online Store and depends on the delivery method. The Seller will make every effort to comply with the date and time of delivery specified in the relevant Order, however, delivery delays are possible due to unforeseen circumstances where the Seller is not at fault. The time and date that the Order will be delivered to the Customer depend on the delivery region and the Order processing time.
4.2. The risk of accidental destruction or damage to the Product passes to the Customer at the moment the Product is transferred to the Customer.
4.3. Products can be delivered by:
4.3.1. Delivery of Products to the CP chosen by the Customer when placing the Order
4.3.2. Door-to-door delivery of the Product via courier service to the address indicated when placing the Order.
4.3.3. Delivery of Products through JSC "Russian Post" to the post office indicated in the Order.
4.3.4. Delivery to the partner's collection point (PickPoint, SDEK, and SberLogistics parcel terminals, etc.) selected by the Customer when placing the Order (hereinafter referred to as the "PCP").
4.4. Receiving Products at the CP:
4.4.1.If no claims to the Product's unit packaging at the moment of reception, the Customer shall check the Order and confirm that the Product was received and there are no claims to the assortment, quantity, appearance, packaging, or correlation between ordered and received Products by signing the Order List.
4.4.2. In the event of claims to the Product packaging, the person transferring the Product to the Customer will not transfer the Product to the Customer, but instead will offer to open the packaging and inspect the Product. If discrepancies are discovered during the inspection of the Product (defective items, shortages, etc.), then the person transferring the Product to the Customer and the Customer shall file a statement of the revealed discrepancies. Ultimately, the Customer can either accept the Product or refuse to accept it. The number of Products accepted by the Customer will be indicated in the statement.
4.4.3. The Customer confirms that there are no claims to the appearance, quantity, quality (obvious defects), and completeness of the Product by signing the Order List. After the Product is accepted by the Customer, the Seller shall not accept claims against the appearance, quantity, quality (obvious defects), and completeness of the Product.
4.4.4. Upon receipt of the Products, the Customer provides the Order individual number and their passport (or another identity document).
The Customer has the right to provide the Order individual number to any person at their discretion, who has the right to receive the Order at the CP by providing the Order individual number, their passport (or another identity document) and a copy of the Customer's passport (or another identity document.
To avoid fraud and to fulfil all necessary obligations, the person receiving the Order at the CP shall indicate their full name and the details of the identity document provided, in the List of Orders. The Seller guarantees confidentiality and protection of the Customer's information.
The Customer hereby expresses their consent to the processing of personal data specified in this paragraph (both their own and the person receiving the Order, i.e. the Customer guarantees that the person receiving the Order at the CP on behalf of the Customer has provided such consent) on the same terms as the Customer has provided their consent for the processing of personal data when registering in the online store.
4.4.5. Orders shall be stored at the CP for 10 (ten) calendar days from the day after delivery to the CP, after that delivery shall be locked and returned to the Seller if not claimed by the Customer.
4.4.6. Paid Orders shall be stored at the CP for 30 (thirty) calendar days from the day after delivery to the CP, after that delivery shall be locked and returned to the Seller if not claimed by the Customer.
4.5. Receipt of a Product via JSC "Russian Post" and PCPs shall be carried out by the rules of these organizations.
4.6. The Customer shall receive an Order Slip along with the Product.
4.7. Ownership of the Product passes from the Seller to the Customer at the moment the Customer receives the Product.
4.8. Products can be picked up in person at 1/10 Logisticheskaya st., Domodedovo, Moscow Region on Fridays from 14:00 to 15:00. To place an Order to be picked up in person, the Customer can contact the Seller's representative through the Feedback function in the Online Store.
The Seller will notify the Customer that the Product is ready for pick-up by text message, or by a message in the personal account.
5. Product Prices and Payment
5.1. The Price of a Product is indicated next to the name of the Product in the Online Store.
5.2. The price of a Product in the Online Store may be changed at the Seller's discretion. However, the price of a Product that is in the Order already placed (confirmed) by the Customer is not affected by any changes, except in cases where the Customer, after confirming the Order, changes the contents of the Order (Order editing is possible until the Order is sent to assembly) – in this case, prices valid at the time the edited Order is confirmed shall apply.
5.3. The Customer can pay for Orders using the methods and timeframes indicated in the Online Store in the form of advanced payment, as well as by cash on delivery by courier service.
5.4. In cases where Russian law provides for the issue of a cashier's or sales receipt to the Customer, such an obligation shall also be deemed fulfilled when a cashier's or sales receipt is sent to the Customer by electronic or other technical means.
6. Product Returns
6.1. Non-defective product return:
6.1.1. Non-defective products can be returned within 14 (fourteen) calendar days (within 7 (seven) calendar days for DENAS products) after receipt of the Product, with a refund request and if the Product has not been used and is of appropriate resale condition (no broken seals or damaged factory labels, all protective plastic packaging or protective membranes intact, etc.) and with a document confirming the purchase (receipt or Order Slip that was sent to the Customer along with the Product).
6.1.2. If the Customer received the Product at the CP, the Product shall be returned by the Customer to the CP where the Product was received, or via JSC "Russian Post".
6.1.3. If the Customer received the Product via JSC "Russian Post", the Product shall be returned via JSC"Russian Post".
6.1.4. If the Customer received the Product via PCP, the Product shall be returned through JSC "Russian Post".
6.1.5. The Seller shall return the sum paid for the returned Product to the Customer within 10 (ten) calendar days from the date when the Customer meets the requirements (providing the Product, the refund request, and the receipt or Order Slip to the Seller).
6.2. Defective product return:
6.2.1. If the Customer discovers a defect in a Product that has not been disclosed by the Seller, the Customer has the right to withdraw from the Agreement and demand a refund in the amount paid for the Product. The Customer shall, however, return the defective Product to the Seller.
6.2.2. The Seller is responsible for defects in Products with no warranty period if the Customer can prove that the defect occurred before the Product's transfer to the Customer or for reasons that arose before that time.
6.2.3. The Customer has the right to submit claims to the Seller relating to defective Products if such is discovered during the warranty period or shelf life.
For all Products without a specified warranty period, this is considered to be 30 (thirty) days.
6.2.4. The Customer's requests for a reduction in the Product purchase price, compensation for defect correction cost incurred by the Customer or a third party, or refund of the money paid for the Product shall be fulfilled by the Seller within 10 (ten) days from the date all requirements are met (providing the Seller with the Product, the refund request, the receipt or Order Slip, and documents confirming the product defects in circumstances accounted for by the current legislation of the Russian Federation).
6.2.5. If the Customer received the Product at the CP, the Product shall be returned by the Customer to the CP where the Product was received or via JSC "Russian Post".
6.2.6. If the Customer received the product via JSC "Russian Post", the Product shall be returned through JSC "Russian Post".
6.3. The Seller shall not accept returned products without a completed refund request or in the event of inadequate completion (providing unreliable or incomplete information). The refund request form can be downloaded from the website www.faberlic.com.
When returning Products to the CP, the CP employee shall check the return validity (deadline observance, the Product condition at the time of return, refund request correctness, etc.), accept the Product, and create a Claim document in the CP profile on www.faberlic.com.
The document confirming the Product return to the CP is the refund request (issued in two copies: one copy is given to the CP, the second one is for the Customer, on which the CP employee marks the acceptance of the returned Product), which the Customer shall keep at least until receipt of the refund for the returned Product.
The documents that confirm the Product return via JSC "Russian Post" are documents (receipts, etc.) issued by JSC 'Russian Post", which the Customer shall keep at least until receipt of the refund for the returned Product.
6.4. Considering that the Customer checks the Product quantity, appearance, apparent defects, and packaging upon receipt at the CP, only hidden Product production defects that could not be detected while checking the Product can be a reason for return after the Customer receives the Product at the CP.
6.5. Product return cost.
Returning defective Products through a CP is free for the Customer.
If returning a non-defective Product through a CP, the Customer shall receive a refund for the Product, excluding the cost of delivering the Product to the Seller from the Customer.
Returning non-defective products via JSC "Russian Post" is always at a fee. The return cost is determined by the JSC "Russian Post" (rates can be found on www.faberlic.com, Defective and Non-Defective Products Return page). If returning a non-defective Product via JSC "Russian Post", the Seller shall refund to the Customer for the products, excluding the cost of delivery from the Seller to the Customer.
Returning a defective Product (or cross-picking) via JSC "Russian Post" costs the Customer a fee, but the Seller compensates postage to the Customer. The Customer shall save the receipt for postage and report it in the Feedback section on www.faberlic.com, along with a photo or scanned copy of the receipt attached to receive postage compensation. The cost of postage shall be returned in the same way as the cost of the returned Product within 10 (ten) calendar days from the date when the Seller receives the photo or scanned copy of the receipt.
When returning a Product via JSC "Russian Post" it shall be sent to the address of the Seller's Regional Distribution Centre (RDC) from where the Order was shipped for further delivery to the Customer (learn more on the website www.faberlic.com, tab "Returns").
6.6. The Seller shall bear the costs of refunding the amount paid by the Customer for the defective products. The Customer shall bear the costs of refunding the amount paid for the non-defective products.
6.7. Product return date.
When returning a Product to the CP, the return date is the date the Product is transferred to the CP.
When returning a Product via JSC "Russian Post", the return date shall be considered the date when the Product and a properly completed refund request arrives at the Seller's warehouse, along with attached documents confirming the defective quality of the Product in cases established by the legislation of the Russian Federation.
6.8. The Seller has the right to change or set additional conditions for the return of any Product by making changes/additions to this Agreement or by publishing them in the Online Store (for example, in the Representatives section, in the Returns section, etc.).
7. Responsibilities
7.1. The Seller shall bear no responsibility for damage caused to the Customer due to improper use of a Product purchased in the Online Store.
7.2. The Customer shall bear all responsibility for the authenticity of the information provided when registering in the Online Store, as well as for the proper acceptance of and payment for Products.
7.3. The Parties are exempt from liability caused by full or partial failure to fulfil their obligations if such failure was caused by force-majeure circumstances that occurred after the parties entered into the Agreement, arising from extraordinary events that the Parties could not foresee or prevent by reasonable measures.
7.4. In other cases of non-fulfilment or improper performance of their obligations, the Parties bear responsibility in accordance with the current legislation of the Russian Federation.
8. Personal Information
8.1. Personal information of Customers can only be used by the Seller for the performance of the Agreement. If the Agreement is terminated for any reason, the Seller is obligated to delete any information/destroy any documents containing Customers' personal information within the period established by law. When using a Customer's personal information, the Seller shall comply with the requirements of the current legislation governing personal information usage.
8.2. The Buyer shall provide the Seller with approval for processing its personal data by a special mark in the process of registration in the Webstore. Terms for providing approval for processing personal data are placed in the Webstore.8.2. The Buyer shall provide the Seller with approval for processing its personal data by a special mark in the process of registration in the Webstore. Terms for providing approval for processing personal data are placed in the Webstore.
8.3. Customers have the right to withdraw their consent for the Seller to use their personal information by filing a written request in any format that will contain information about the main identification document, or leave a request using feedback form at the website of Company (Seller), herewith the Seller shall follow the procedure provided for in paragraph 5 article 21 of Federal Law No. 152-ФЗ "On Personal Data" dated 27.07.2006.
8.4. In the process of registration, the Buyer is entitled to give its consent to process personal data specified in clause 2.3. of the Contract to its Sponsor (FABERLIC Representative that offered it to buy the Product in the Webstore or to FABERLIC Representative suggested by the Seller in the process of registration of the Buyer in the Webstore and registered in the district of the Buyer’s residence address), as well as consent to the Seller and its Sponsor to get from the Seller and the Sponsor notifications about promos and special offers to phone number and email address specified in the process of registration.
Such consent is provided by the Buyer by ticking a special box on page of Webstore (including consent concerning promos and special offers) exclusively for the purpose of making it easier for the Buyer to buy and sell the Product, get respective discounts to the Product being bought, get gifts from the Seller, and subject to consent with the Buyer.
If the Buyer does not need to get notifications abouts promos, it may refuse from them by sending a special notification to This e-mail address is being protected from spam. You need JavaScript enabled to view it .
9. Miscellaneous
9.1. The Customer guarantees that they understand the complete terms of this Agreement and accept them unconditionally and in full.
9.2. The Parties will seek to resolve all disputes through negotiation. If an agreement cannot be reached, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
9.3. The invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
9.4. The Seller has the right to elaborate/clarify/change the Agreement terms by providing relevant information on the Online Store in the "For Representatives" section.
9.5. If, at the moment the Agreement is terminated, the Parties (at least one) have outstanding obligations which were assumed under the Agreement, then the Agreement is terminated only after all such obligations are fulfilled.
9.6. If the Agreement terms contradict or may contradict the requirements of the legislation of the Russian Federation, then the legislation shall prevail.
10. Seller Details
Faberlic Joint Stock Company (JSC FABERLIC)
Legal address: 4 Nikopolskaya st., Moscow 117403
Physical address: 4 Nikopolskaya st., Moscow 117403
TIN 5001026970,
RRC 660850001,
OGRN 1025000507399,
OKPO 48781886,
Transactions account 40702810938110110069
Sberbank PJSC
Correspondent account 30101810400000000225,
RCBIC 044525225
tel.: +7 495 788-85-28
Executive body: General Director K.S.Barmashov
