Offer to conclude an agreement for the purchase and sale of products at the FABERLIC online store, effective from 07/15/2026

This offer is an offer by the Company to the Buyers to conclude an agreement (hereinafter referred to as the Agreement) for the purchase and sale of Products on the terms set out below.

The Buyer shall accept the Company's offer by paying in advance in full for the Products in respect of which the Contract is concluded, which entails the conclusion of an Agreement between the Company and the Buyer in accordance with clause 3 of Article 438 of the Civil Code of the Russian Federation.

The current version of the offer is available at the FABERLIC Online Store (www.faberlic.com) at the Public Offer tab. The Company reserves the right to make changes to the offer, and therefore, the Buyer undertakes to monitor changes to the offer posted at the FABERLIC online store. In the event of a change in the terms of the offer, the Company will post a corresponding notification and the amended text of the offer at the FABERLIC online store no later than 7 (seven) calendar days prior to their effective date. The terms of the updated offer apply to the Products issued and paid for after the entry into force of the updated version of the offer.

1. Basic definitions

The Buyer is an individual who intends to buy Products, agrees to the terms of the offer (Contract), and places an Order at the Online store, for which they provide the Company with information about themselves (last name, first name, patronymic, email address, phone number, etc.) that can be used to place Orders multiple times.

The company is FABERLIC Joint Stock Company. Legal address: 4 Nikopolskaya St., 117403, Moscow, OGRN (Principal State Registration Number) 1025000507399.

Online store, Website – a website on the Internet where any Buyer can learn the Products sold by the Company, its description and prices, choose a specific Product, a method of payment and delivery of Products, place an Order. The online store is hosted on the Internet at www.faberlic.com , owned and administered by FABERLIC JSC.

A product is an object of purchase and sale that has not been withdrawn or restricted in civil circulation and is offered for sale in an Online store by placing it in the appropriate tab of the Online store. The subject of purchase and sale can only be Products marked at the Online store as Products with the status Available.

An order is an order placed by the Buyer at the Online Store and confirmed by the Company for the purchase and delivery to the delivery address of the Products chosen by the Buyer.

CP is a Collection point owned by an agent of the Company with whom the Company has concluded an agency agreement. Information about CP is posted on the Company's website faberlic.com .

2. The Subject of the Agreement. General terms

2.1. In accordance with the terms of this Agreement, the Company shall sell to the Buyer, and the Buyer shall pay for and accept the Products ordered from the Online Store.

2.2. Each Party guarantees the other Party that it has the necessary legal and legal capacity, as well as all the rights and powers necessary and sufficient for the conclusion and execution of the Contract.

3. Signing up at the online store

3.1. To place an Order, the Buyer must sign up at the Online store (provide the information about themselves necessary for the Parties to fulfill the Agreement).

3.2. When signing up at the Online Store, the Buyer is responsible for the accuracy and correctness of the information provided by them during signing up.

3.3. The following information is provided upon signing up by the Buyer:

3.3.1. Locality (select from the list)

3.3.2. Surname

3.3.3. Name

3.3.4. Patronymic (optional)

3.3.5. Gender

3.3.6. E-mail

3.3.7. Mobile phone

3.3.8. Date of birth

3.4. After entering the data to confirm it to the mobile phone number specified in clause 3.3. of the Contract, the Buyer receives a confirmation letter with a key (password), verification code and registration number. The login is the registration number, and the key (password) is any characters (Latin letters and/or numbers) of at least six characters.

Individual identification of the Buyer helps to avoid unauthorized actions by third parties on behalf of the Buyer. The buyer is solely responsible for all possible negative consequences in case of transfer of the login and key (password) to third parties.

3.5. Login and key (password) enable the Buyer to use the personal profile at the Online store, including: place Orders, pay for Products, etc. Login and key (password) can be used to place Orders multiple times.

3.6. The signing up of the Buyer on the Website, as well as the conclusion of this Agreement, is possible when the Buyer reaches the age of 14 years. A minor Buyer between the ages of 14 and 18 shall provide the consent of their parent/legal representative to the processing of their personal data specified in clause 3.3. of the Agreement. The form of such consent, as well as the procedure for its provision to the Company, are posted on the Website at the Rules for the signing up of new consultants tab. The Buyer can also contact the Company to obtain a consent form at the Feedback tab on the Website.

3.7. Upon first visiting the Site and for the possibility of further use of the Site and signing up on the Site, the Buyer must agree to the processing of Cookies in the manner suggested to them on the Site.

4. Execution and deadlines of the Order

4.1. When placing an Order, the Customer fills out the Order form for the Product at the Online store and approves the Order (the Approve Order function in the personal profile at the Online store). The Order is considered confirmed by the Company after the Order has been assigned the Approved status in the Buyer's personal profile and the Order has been assigned an individual number by the Company. The individual Order number is indicated in the Customer's personal profile at the Online Store.

4.2. The Buyer has the right to change the composition of the Order before it is received for assembly (the Edit order function in the personal profile at the Online store).

4.3. Upon delivery of the Products to the CP, which delivers the Products to the Buyer on behalf of the Company, the Buyer is notified with a PUSH message about the arrival of the Products at the CP.

4.4. When delivering Products with the help of third parties who provide services for the delivery of Products under a contract with the Company (courier services, Russian Post JSC, etc.), the Buyer is notified of the arrival of the Order by such third parties.

4.5. If the required Product is not available at the time of the Order formation, the Buyer can order the Product using the Auto Order function. The Company will notify the Buyer of the availability of the Product in their personal profile as soon as the Product is available. The list of Products available for auto-order is determined at the discretion of the Company.

5. Product Delivery

5.1. The delivery time of the Product is indicated at the Online store and depends on the delivery method. The Company will make every effort to comply with the delivery date and time specified in the relevant Order, however, delays in delivery are possible due to unforeseen circumstances that were not the Company's fault. The time and date of delivery of the Order to the Buyer depends on the delivery region and the time required to process the Order.

5.2. The risk of accidental destruction or damage to the Products passes to the Buyer upon receipt of the Products.

5.3. The Products are delivered using the following methods:

5.3.1. Delivery of the Product to the CP selected by the Buyer when placing the Order;

5.3.2. Addressable delivery of Products by courier service to the address specified by the Buyer when placing the Order;

5.3.3. Delivery of the Products of Russian Post JSC to the post office selected by the Buyer when placing the Order;

5.3.4. Delivery of the Product to the partner collection point (postamates and CPs of SDEK, 5POST, Russian Post, etc.), selected by the Buyer when placing the Order (hereinafter referred to as P&CP).

5.4. Receiving the Product at the CP:

5.4.1. If there are no complaints about the individual packaging of the Products, at the time of receipt of the Products, the Buyer checks the Order and confirms with his signature in the List of orders that they have received the Products and has no complaints about the assortment, quantity, appearance, configuration of the Products, or the conformity of the received Products with the ordered ones;

5.4.2. If the Buyer has a claim to the packaging of the Products, the person transferring the Products to the Buyer does not transfer the Products to the Buyer, but offers to open the packaging and inspect the Products. If, during the inspection of the Products, inconsistencies of the Products are revealed (defects, under-investments, etc.), then the person transferring the Products to the Buyer and the Buyer draw up an act on the identified inconsistencies. As a result, the Buyer can pick up the Product or refuse to receive it. The quantity of the Products accepted by the Buyer is indicated in such an act;

5.4.3. The buyer confirms with their signature in the Order List that they have no complaints about the appearance, quantity, quality (obvious flaws) and completeness of the Product. After the Products are accepted by the Buyer, the Company does not accept claims regarding the appearance, quantity, quality (obvious flaws) and completeness of the Products;

5.4.4. Upon receipt of the Products, the Buyer informs the person issuing the Order of the individual Order number and presents a passport (or other document certifying the identity of a person in the territory of the Russian Federation) or only presents a passport (or other document certifying the identity of a person in the territory of the Russian Federation).  

The Buyer has the right to provide an individual Order number to any person at his discretion, and this person has the right to receive an Order for CP by informing the person issuing the Order of the individual Order number and presenting their passport (or other identification document of the person in the territory of the Russian Federation) and a copy of the Buyer's passport (or other identification document of the Buyer in the territory of the Russian Federation).

In order to avoid fraud, as well as to fulfill the Company's obligations to issue an Order to the Buyer, the person receiving the Order for the CP indicates their last name, first name and patronymic, as well as the details of the provided identity document in the List of orders. The Company guarantees the confidentiality and protection of the personal information of the person receiving the Order.

The Buyer expresses their consent to the processing by the Company and the CP of the personal data specified in this paragraph (both their own and the person receiving the Order, i.e. the Buyer guarantees that the person receiving the CP Order on behalf of the Buyer has provided such consent) under the same conditions as the Buyer gave their consent to the Company to process the personal data specified by the Buyer when registering at the Online Store.

5.4.5. The order is stored at the CP for 10 (ten) calendar days, starting from the day following its delivery by the Company to the CP, and then, if it has not been paid for and demanded by the Buyer, it is blocked for issue and returned to the Company.

5.4.6. The paid Order is stored at the CP for 30 (thirty) calendar days, starting from the day following its delivery by the Company to the PV, and then, if it was not claimed by the Buyer, it is blocked for issue and returned to the Company.

5.5. Receipt of Products from the courier service and JSC Russian Post through the delivery point is carried out in accordance with the rules of the relevant organizations.

5.6. Ownership of the Products passes from the Company to the Buyer from the moment the Buyer receives the Products.

5.7. Collection of Goods is possible at the address: 1/10 Logisticheskaya Str., Domodedovo, Moscow region, on Fridays from 2 p.m. to 3 p.m. The Buyer can place an Order on the terms of collection by contacting a representative of the Company (through the Feedback function at the Online store).

The Company notifies the Buyer about the readiness of the Products for delivery by text message and/or message in the personal profile.

6. Product price and payment

6.1. The price of the Product is indicated next to a specific Product name at the Online store.

6.2. The price of the Product at the Online Store can be changed unilaterally by the Company. At the same time, the price of the Product in the Order placed (approved) by the Buyer is not subject to change, except in cases when the Buyer changes the composition of the Order after the Order is approved (it is possible to edit the Order until it is received for assembly) – in this case, the prices valid at the time of approval of the edited Order will be applied.

6.3. The Buyer pays for the Order within the time limits and methods specified at the Online Store by prepayment, as well as in the cases indicated on the Website - upon receipt of the Order from the courier service.

6.4. In cases where the laws of the Russian Federation provide for the issuance of a cash or commodity receipt to the Buyer, such an obligation is also recognized as fulfilled when sending a cash or commodity receipt to the Buyer using electronic and other technical means.

6.5. In case of discrepancy between the price of the Product in the printed FABERLIC catalog and the price of the Product indicated on the Website, the price indicated on the Website is applied.

7. Return of The Product

7.1. Return of Products of proper quality:

7.1.1. The return of Products of proper quality is possible no later than 14 (fourteen) calendar days (and for DENAS Goods no later than 7 (seven) calendar days) from the date of receipt of the Products by the Buyer by applying for a refund, provided that the specified Products were not in use, its consumer properties and presentation were preserved (not seals, factory labels are broken, all protective elements of opening the package, such as the outer cellophane packaging, protective membrane, etc., are not damaged.), as well as if the Buyer has a document confirming the purchase of the Products (a cash receipt or a sales receipt);

7.1.2. If the Products are received by the Buyer at the delivery point, the Products are returned to the delivery point where the Products were received or through Russian Post JSC;

7.1.3. If the Products are received by the Buyer from the courier service or from JSC Russian Post, the return of the Goods is carried out through JSC Russian Post;

7.1.4. If the Products are received by the Buyer through the P&CP, then the return of the Products is carried out through JSC Russian Post;

7.1.5. The Company returns to the Buyer the amount of money paid for the returned Products no later than 10 (ten) calendar days after the date of the Buyer's submission of the relevant claim: the transfer of the Products to the Seller, an application for a refund and a receipt.

7.2. Return of Goods of inadequate quality:

7.2.1. If defects are found in the Product, if they have not been agreed upon by the Company, the Buyer has the right, at his discretion, to cancel the Contract and demand a refund of the amount paid for the Product. In this case, the Buyer must return the defective Product to the Company;

7.2.2. The Company is responsible for defects in the Product for which the warranty period has not been established, if the Buyer proves that they occurred before the delivery of the Product to the Buyer or for reasons that arose before that moment;

7.2.3. The Buyer has the right to file claims against the Company regarding defects in the Product if they are found during the warranty period or expiration date.

For all Products that do not have an expiration date, a warranty period of 30 (thirty) calendar days has been established from the date of receipt of the Products by the Buyer.

7.2.4. The Buyer's claims for a commensurate reduction in the purchase price of the Products, reimbursement of expenses for correcting defects in the Products by the Buyer or a third party, and refund of the amount of money paid for the Products are subject to satisfaction by the Company within 10 (ten) calendar days from the date of submission of the relevant claim: transfer of the Products to the Seller, an application for a refund and a receipt, as well as in accordance with the established the legislation of the Russian Federation in cases of documents confirming the defects of the Products;

7.2.5. If the Products are received by the Buyer at the CP, the return of the Products is carried out by the Buyer at the CP where the Products were received or through JSC Russian Post;

7.2.6. If the Products are received by the Buyer through JSC Russian Post or P&CP, then the return of the Products is carried out through JSC Russian Post.

7.3. Acceptance of returned Products without a request for a refund, as well as in cases of improper filling out of such an application (specifying incorrect or incomplete information in it) It is not produced by the seller. The refund application form can be downloaded on www.faberlic.com .

When returning the Products to the CP, the CP employee will check the legality of the return (compliance with deadlines, the condition of the Products at the time of return, the correctness of the return request, etc.), after which they will accept the Products, and then create a Claim document in the CP cabinet, on www.faberlic.com.

The document confirming the return of the Products to the CP is an application for a refund (issued in two copies, one copy is given to the CP, the second remains with the Buyer, on the second copy the CP employee makes a note of acceptance of the returned Products), which the Buyer must keep at least until receiving funds for the returned Products.

The documents confirming the return of Products through Russian Post JSC are documents (receipts, etc.) issued by Russian Post JSC, which the Buyer must keep at least until receiving funds for the returned Products.

7.4. Considering that the Buyer checks the quantity, appearance, obvious defects and complete set of the Products upon receipt of the Products at the CP, after the Buyer receives the Products, the reason for returning the Products received by them at the CP can only be hidden manufacturing defects of the Goods that could not be detected during the inspection of the Products.

7.5. The cost of returning the Product.

The return of low-quality Products at the CP is free for the Buyer.

Return of high–quality Products at the CP - The Company returns to the Buyer the money paid for the Products, minus the cost of shipping the Products by the Company to the Buyer.

The return of high-quality Products at JSC Russian Post is always paid, the cost of the return is determined according to the tariffs of JSC Russian Post (you can view the tariffs on www.faberlic.com on the page Ways to return high-quality and low-quality goods). When returning high-quality Products at JSC Russian Post, the Seller returns to the Buyer the money paid for the Products, minus the cost of delivery of the Products by the Company to the Buyer.

The return of low-quality Products (or forwarding) through Russian Post JSC is paid by the Buyer, but the Company compensates the Buyer's postage.

To receive postage compensation, you must save the receipt for the postage and report them at the Feedback tab on www.faberlic.com with a photo or scanned copy of the receipt attached. The funds for the postage will be refunded within 10 (ten) calendar days from the date of receipt by the Company of a photo or scanned copy of the receipt, in the same way as the funds for the returned Product.

When returning an Item through Russian Post JSC, it must be sent to the address of the Company's regional distribution center (RRC) from which the Order was shipped for further delivery of the Order to the Buyer (information with the addresses of the RRC is available on the Website www.faberlic.com , the Refund tab).

7.6. The costs of refunding the amount paid by the Buyer in accordance with the Contract for the Goods of inadequate quality are borne by the Company. The costs of making a refund of the amount paid by the Buyer in accordance with the Contract for the Products of proper quality are borne by the Buyer.

7.7. The return date of the Product

When returning the Products to the CP, the date of return is considered to be the date of transfer of the Products to the CP.

When returning Products through Russian Post JSC, the date of return is considered to be the date of receipt of the Products at the Company's warehouse and a duly executed return request, accompanied by documents confirming the improper quality of the Products in cases established by the laws of the Russian Federation.

7.8. The Company has the right to change or set additional conditions for the return of any Product by making changes/additions to this Agreement or by posting them at the Online store (for example, at the Consultants tab, at the Return of Products tab, etc.).

8. Responsibility

8.1. The Company is not responsible for any damage caused to the Buyer as a result of improper use of the Product purchased at the Online Store.

8.2. The Buyer is solely responsible for the accuracy of the information provided during signing up at the Online Store, as well as for the proper acceptance and payment of the Products.

8.3. The Parties are released from liability for full or partial non-fulfillment of their obligations if such non-fulfillment was the result of force majeure circumstances that arose after the conclusion of the Contract by the Parties as a result of extraordinary events that the Parties could not have foreseen and prevented by reasonable measures.

8.4. In other cases of non-fulfillment or improper fulfillment of their obligations, the Parties are responsible in accordance with the laws of the Russian Federation.

9. Personal data

9.1. The operator of personal data is a Company, the address of the Company (operator of personal data) is indicated at the Tab 11. Details of the Company of this Agreement.

9.2. Upon signing up, the Buyer agrees to the processing of personal data and agrees to the processing in the form of dissemination of personal data specified in clause 3.3. of the Agreement based on the terms of this section of the Agreement and the Company's Policy on processing personal data posted on the Website.

Also, upon signing up, the Buyer has the right to consent to receive advertising (notifications about promotions and special offers) to the Buyer's mobile phone number and email address specified during the signing up.

Consent to the processing of personal data and to receive advertising (information about promotions and special offers), respectively, is provided by the Buyer ticking the appropriate boxes in the registration form and clicking the Sign up button when signing up the Buyer on the Website.

9.3. These consents are provided by the Buyer solely for the purpose of facilitating the purchase, sale and delivery of Goods to the Buyer, receiving appropriate discounts on the purchased Goods, gifts from the Company and in agreement with the Buyer.

9.4. The personal data of the Buyers may be processed by the Company only for the performance of the Agreement. In case of termination of the Agreement, the Company is obliged to delete the information/destroy documents containing the Buyer's personal data within the time period prescribed by law. When processing personal data of Customers, the Company is guided by the requirements of the laws of the Russian Federation governing the processing of personal data, the Company's Personal Data Processing Policy and other personal data documents posted on the Website.

9.5. The processing of personal data by a Company is understood as an action (operation) or a set of actions (operations) with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (provision, access), dissemination, blocking, deletion, destruction of personal data.

9.6. The personal data of the Buyers can be transferred (distributed) by the Company to a third party - the owner of the CP, which the Buyer independently selects when placing an order on the Website in the delivery point selection block Collection points, as well as to a third party - the carrier for delivering the Products to the CP chosen by the Buyer, or to the carrier/forwarder/delivery service, which the Buyer independently selects selects it when placing an order on the Website in the Addressable delivery delivery method selection block. The transfer is carried out in order to fulfill the terms of clause 5.3 of the Agreement.

9.7. In some cases, additional personal data of the Buyer may be required to participate in the Company's promotions. A buyer wishing to participate in such promotions must independently enter the necessary information about themselves in their personal profiles on the Website.

9.8. The Buyer has the right to send the Company a request for clarification of their personal data, a request for blocking or destruction if the personal data is incomplete, outdated, inaccurate.

9.9. The Company takes necessary and sufficient organizational and technical measures to protect the Buyer's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

9.10. Buyers can revoke their consent to the Company's use of their personal data in accordance with the procedure provided for in Clause 5, Article 21 of Federal Law No. 152-FZ On Personal Data dated 27.07.2006, as well as consent to receive notifications about promotions and special offers by sending a corresponding notification to the email address This e-mail address is being protected from spam. You need JavaScript enabled to view it or by submitting an application at the Feedback tab in their personal profiles on the Website.

9.11. If the Buyer or their representative withdraws consent to the processing of the Buyer's personal data, the Company has the right to continue processing personal data without his consent, provided there are grounds specified in paragraphs 2-11 of Part 1 of Article 6 of Federal Law No. 152-FZ On Personal Data dated 27.07.2006.

9.12. The validity period of the Buyer's consent to the processing of personal data, as well as consent to receive notifications about promotions and special offers, is limited by the term of this Agreement.

10. Miscellaneous

10.1. The Buyer guarantees that all the terms of this Agreement are clear to them, and they accept them unconditionally and in full.

10.2. The Parties will seek to resolve all disputes through negotiations. If no agreement is reached, the dispute will be referred to the court in accordance with the law of the Russian Federation.

10.3. The invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

10.4. This Agreement comes into force for the Parties from the moment the Buyer signs up on the Website.

This Agreement is terminated upon withdrawal of the Buyer's consent to the processing of personal data, based on a written request from the Buyer submitted through the Buyer's personal profile on the Website, as well as in other cases established by the Contract and (or) the law of the Russian Federation.

If, at the time of termination of the Agreement, the Parties (at least one) have outstanding obligations assumed under the Agreement, then the Agreement is terminated only after all such obligations have been fulfilled.

10.5. The provisions of the Civil Code of the Russian Federation, the Federal Law On Consumer Rights Protection, the Rules for the Sale of Products under the Retail Sale Agreement and other legal acts adopted in accordance with them apply to the relations of the Parties.

10.6. If the terms of the Agreement contradict or at some point begin to contradict the requirements of the law of the Russian Federation, then the law of the Russian Federation applies to the relations of the Parties.

10.7. In all other respects, which is not explicitly stated in the Agreement, the law of the Russian Federation applies to the relations of the Parties.

11. List of third parties with whom the Company has concluded a service agreement and to whom the Company may transfer personal data of Customers

12. Company Details

FABERLIC Joint Stock Company (FABERLIC JSC)

Legal address: 4 Nikopolskaya St., 117403, Moscow

Location address: 4 Nikopolskaya St., 117403, Moscow

INN (Taxpayer Identification Number) 5001026970

KPP (Tax Registration Reason Code) 660850001

OGRN (Principal State Registration Number) 1025000507399,

OKPO (All-Russia Classifier of Businesses and Organizations) 48781886,

s/a 40702810938110110069

Sberbank PJSC

c/a 30101810400000000225

BIC 044525225

Phone: (495) 788-85-28

Executive body: CEO K.S. Barmashov