Clothing

Question: Can I return underwear, if I am not completely satisfied with its color or size?

Expert: Faberlic underwear may be refunded, provided the eligibility rules are observed.

• The returned items must be in their original state and deemed to be unworn (all tags, manufacturer labels etc. are in place).

Question: I have read on Faberlic tights that it was made in China. But one says that this country provides low quality products. Is it true?

Regina Olenina, the director of accessory and unique product department, answers.

Expert’s answer: Unfortunately, there’s an opinion that if the product was made in China it is of low quality.

Question: Where is the manufacture of our kids clothing?

Expert answers: Today we have four manufacturing sites: the most contemporary hi-tech plants are in Serbia, China, Turkey and Uzbekistan. Not incidentally it was chosen.

Our specialists made thorough check: the plants own good reputation and high experience with distinguished European brands.

Question: Why the price of our clothing is high?

Expert answers:We use the most advanced natural hypoallergenic fabrics. The fabric quality depends on raw material input and the way of its processing. The fact is that cotton fiber may be short, medium and long. The most precious is long-fiber cotton, but it’s also the most expensive.

Question: How to make an order for kids’ clothes?

Expert answers: The Representatives make orders for the items of this category the same way as for any other goods. Kids clothing items may be added according to the rules of “Automatic Delivery Rewards.

When the goods are shipped to regional warehouse, the order regarding the items of kids clothing will be automatically made to your name.

Question: Are there any special terms to receive clothes?

Expert answers: The essential condition to get an order with kids’ clothes is the verification of all items, its quantity and contents of delivery to your order.

If the order has been delivered to you personally, please check the quality of items attentively while getting it (are there any defects, damages, rejects).

Children’s clothing sizes are usually determined based on the child’s height. Many manufacturers of children's clothing specify both height and age as size, since children all tend to grow differently.

To determine what clothing size is best for your child, please refer to this chart, which shows sizes with all parameters (height, age, chest, etc.). This approach will help you avoid mistakes and make the right choice!