![](https://images.faberlic.com/content-service-prod/0aA2f3629f2-5619-483e-ae66-9f1f514027beeyJzaXplIjp7IndpZHRoIjo2NTAsImhlaWdodCI6NDU2fX0=9zZ.jpg)
BPM DAY CONFERENCE WITH FABERLIC SUPPORT
FABERLIC supported the major BPM Day conference, which was held in Moscow and brought together manufacturers of solutions for customer service, integrators and end customers. The main topic of the meeting was the return of investment in IT solutions for high-quality omnichannel interaction with customers
Important issues were discussed at the forum, such as the economic effect of automating customer service processes, modern trends in CRM/BPM systems, saving labor resources to improve sales department performance, the impact of CRM/BPM systems on increasing sales loyalty, as well as approaches to implementation IT solutions.
![](https://images.faberlic.com/content-service-prod/0aA8da5e507-eae9-4ded-a69d-13401d6f8de99zZ.jpg)
As part of the plenary session “Assessing the effect of implementing and operating IT systems” at the BPM Day conference, Valery Kaplenko, CEO of Expert IT (Faberlic IT company), spoke. In his speech, he spoke in detail about how the implementation and use of IT systems influence business performance and how to evaluate the results of this process. Valery shared the practical experience of FABERLIC in the field of implementing IT solutions and talked about the advantages and benefits they brought to the business.
As a pleasant bonus, all conference participants received a set of Samba del Rio products from FABERLIC as a gift.